Ask for Help

Support Checklist

Help others help you — without leaking your secrets.

Answer These Before Asking for Help

  • What happened? Describe the problem in plain language.
  • What were you trying to do when it broke?
  • What did you type or click?
  • What error appeared? Copy the exact text.
  • Did /status work? What did it say?
  • Did /reset work? What changed?
  • Is Telegram responding at all?
  • Is Tailscale showing as online?
  • Can you open Termius?
  • Can you connect to the VPS?

🔒 Security Rules

NEVER share bot tokens

Anyone with your bot token can control your bot.

NEVER share API keys

API keys grant access to AI services and may incur charges.

NEVER share passwords

Server passwords, SSH keys, and Tailscale credentials stay private.

Blur screenshots

If your screenshot shows a terminal with tokens, keys, or passwords, blur or crop those sections before sharing.

Support Message Template

Problem: [One sentence describing what is broken]

What I was doing: [The last action you took]

Error: [Exact error text or screenshot]

/status result: [What status reported, if anything]

/reset result: [What changed after reset, if you tried it]

Connection status: Telegram [yes/no] | Tailscale [yes/no] | Termius [yes/no] | VPS [yes/no]